English Course for the Airline Industry


Possibly no other industry is as competitive as price-conscious and as vulnerable to the winds of change as the airline industry. How to stay ahead of the competition is the Holy Grail. The first impression is the one that lasts and has a huge impact on future customer loyalty.

When the inevitable happens – mishandled baggage, ticket over-selling, flight delays…… how efficiently your ground crew manages these flash-point situations is crucial. It is never simply the problem that leaves a negative impression but the lack of communication and friendliness in providing a workable solution that is crucial.

With the Semantics’ English course for the airline industry, you will give your ground and cabin crew the structures, vocabulary and mind-set to ensure your customers choose you above the competition every time.

Practical details

  • Individual language course, semi-individual language lessons (2-3) or a group course (4-6)
  • Packages of 30, 38 or 44 hours
  • Flexible schedule
  • Free preliminary screening
  • Language classes at your premises or language lessons our language school in Brussels (Etterbeek)
  • Tailor made programme


  • Set the right tone and handle customer queries with efficiency
  • Deal with customer complaints calmly by choosing exactly the right language
  • Perfect call handling to increase sales and customer satisfaction
  • Provide your representatives with the verbal tools to maximise their motivation
  • Increase employee's verbal skills increases their loyalty to the company at the same time
  • Focus on the customer every time to ensure full seats and repeat business


Click here for some testimonials:

Target audience

  • staff of airline companies
  • stewards, stewardesses and cabin crew 
  • airport personnel
  • management staff in the airline industry


+32 (0)2 307 37 50


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